If you are experiencing issues with playback on TIDAL, you can take these basic steps to try and resolve the issue.
General Troubleshooting Steps:
- Make sure your TIDAL app is updated to the latest version.
- Force close and restart the TIDAL app.
- Clear the app cache.
- Check if your internet connection is stable.
- Try reconnecting to your network.
- Connect to a different network (e.g., switch from WiFi to mobile data or vice versa).
- Play the selected content on another device or on listen.TIDAL.com.
- Stream content from another platform (like YouTube or Netflix) to check if the issue is specific to TIDAL or related to your network/device.
- Log out of your account and log back in.
For Mobile Devices:
- Try downloading the content and switching to Offline Mode to see if playback works.
For Desktop Devices:
- Log out of your account and log back in.
- Clear the app cache and reset app data.
- Verify that your sound drivers are up-to-date. For instructions, check here.
- Check that the correct sound output is selected. If possible, switch to another sound output.
- Reinstall the app using one of the following links:
For Web Player:
- Log out and log back into your account.
- Clear your browser cache, then relaunch the browser.
- Try using a different web browser.
- Disable any browser extensions or ad blockers.
- Ensure your browser is updated to the latest version.
If the issue does not occur on a different device then the issue might be with the impacted device's data connection, settings, or hardware. If the issue does not occur on a different network, then that indicates that the issue might be with the original network you were connected to and not TIDAL.
If the above has not resolved the issue you can reach out for further assistance here.
It will be helpful if you provide Support with the link to the content with which you experienced the issue. To find the link to the content, select the item, right-click, select share, then copy track link.