Navigating Your Account on Account.TIDAL.com

Your TIDAL account has several options that allow you to easily manage your subscription, payment details, devices, and more through account.tidal.com. Here's a quick overview of each section and its functionality.

Profile

View and update your personal details, such as your full name, email address, and date of birth. You can also manage your password, delete your account, and add your Nostr Public Key.

Adding your Nostr Public Key allows you to authenticate using your Nostr credentials. This is optional, and you can leave it blank if you prefer.

Subscription

Provides detailed information about your current TIDAL subscription, including its features, and renewal date. From here, you can change your plan to one of our available Subscription Types, enable DJ Extension, or Cancel your subscription or trial.  

Family (for Family Plan users)

If you're the primary account holder of a Family Plan, this is where you can manage your plan. This includes the option to invite up to five family members to join your plan. Once a family member has accepted the invite, their account details, such as email address and username, will be visible here. You also have the option to remove family members from the plan if necessary.

Payment

Easily add or update your payment method and review your billing history for past payments.

Offline Devices

Manage the devices registered to your account for offline listening. You can download and listen offline on up to five devices. You can view which devices are registered, when they were last logged in, and how many are available for offline use.

You can also remove any devices you no longer use.

Third-Party Apps

Manage the apps you've granted permissions to and adjust those permissions anytime. If an app isn’t listed, it means no permissions have been granted for it.

Redeem

Enter your voucher or gift card code to redeem your TIDAL offer.

Can I still access music in MQA or 360 Reality Audio on TIDAL?

No. As of July 24, 2024, music in the MQA or 360 Reality Audio formats is no longer accessible via any TIDAL application or integration.

For stereo sound, FLAC was chosen as the format we’ll support going forward because it is open source—meaning any artist can deliver their music in high quality directly to TIDAL without the involvement of a third party. This makes it easier for their fans to experience music in the highest possible sound quality on all their devices.

For immersive sound, Dolby Atmos was chosen as the format we will support going forward due to the number of compatible devices, catalog availability, and artist adoption of the format. Through our continued partnership with Dolby, we’ve given artists the opportunity to expand on their sonic vision, allowing their fans to experience their music like never before.

How did these changes impact My Collection?

For MQA: If you had an MQA track or album in your Collection – including in playlists – the track was automatically replaced by the highest quality FLAC version that has been distributed to TIDAL.

If you had an MQA track or album downloaded for offline access, you will need to update to at least TIDAL app version 2.123.0. Once updated, you will receive a pop-up alert asking if you'd like redownload those tracks. This action will replace any previously downloaded MQA tracks with their FLAC versions. Please note you will only receive the prompt to redownload once.

For 360 Reality Audio: If you had a 360 Reality Audio track or album in your Collection – including in a playlist or downloaded for offline access – the track or album will be grayed out and unavailable for streaming if you try to select it.

Why am I seeing an error code: 15:1 when playing Sony 360 Reality Audio tracks?

You may encounter the error code: 15:1 when attempting to play a 360 Reality Audio track from My Collection after updating to TIDAL version 2.123. This error typically affects saved Sony 360 tracks.

What should I do if I encounter this error?

Try searching for the track again and attempt to play or redownload it. Please note, if the track is still unavailable, it means it is no longer accessible due to the removal of 360 Reality Audio from TIDAL.

Does TIDAL have plans to make other changes to audio format availability in the future?

We have no further plans to change our audio format offerings going forward, and we remain committed to providing our subscribers with exceptional audio quality.

Are there any songs that are no longer available on TIDAL now?

While we have at least 16-bit, 44.1 kHz FLAC versions for nearly all MQA tracks today, we may not have a replacement for every single one. We are working hard to ensure all previously available MQA tracks will be replaced with a FLAC version in a timely manner.

Why is my digital to analog converter (DAC) still showing tracks are being played in MQA?

There were some tracks that were only delivered in the MQA format from content providers when we made this change. In these cases, the FLAC files available for streaming are produced from an MQA source file and certain DACs read them as MQA files.

We’re working with content providers to replace these files with HiRes FLAC versions if available.

Update/Reset Password

To update your password, go to Settings on the left-hand slider. Click on Account, then scroll down and click Password. Type in your old password, then the new password twice to confirm and click Update.

Forgot/Reset Password

If you forgot your password, you can reset it here. You will be asked to enter your TIDAL username and will be sent an email with further instructions. If you do not see the email in your inbox, please check your spam and trash folders.

In the Home section of TIDAL Artist Home, you can: 

• Update or Add your profile image

  • Images with a central focus work the best.
  • JPEG files with 1500 x 1500 dimensions smaller than 10MB are ideal. 
  • Images will be cropped to fit inside the square and circle frame in TIDAL. You have the option to crop your image once it’s uploaded.
    
    

• Update or Add your bio

  • Deepen your relationship with your listeners and potential fans by sharing your origin story, a description of your musical style, career highlights, and other details that help tell your story as an artist. 
  • If a third-party provider sources your bio, you’ll need to contact them to make updates. If Xperi sources your content, you can contact them at Content.Music@xperi.com. 

• Update or Add your social links

  • Add your Instagram, Facebook, X, TikTok accounts and website URL 

• Report an issue on your artist profile

  • Please use the Report function within TIDAL Artist Home to address any content issues (e.g., inaccurate content on your profile, content appearing on the wrong artist profile). Your report will be routed directly to our content team for prompt review.

• Manage team members and permissions

  • Learn more about managing your TIDAL Artist home team here. 

Profile updates can take up to 24 hours to reflect on your profile page. Any content uploaded to TIDAL Artist Home must adhere to our Terms of Use and Content Guidelines. 

Some content provided to TIDAL directly from distributors or third parties may not be editable or manageable in TIDAL Artist Home. Learn more here. 

Need to update your email address or legal name that is registered with TIDAL Artist Home? Please reach out to TIDAL Artist Support as this requires some behind-the-scenes updates.