Most app or web player issues can be resolved through a few simple troubleshooting steps:
- Log out and log in: This refreshes your session and can solve minor glitches.
- Force close and restart TIDAL: Completely closing and reopening the app can clear temporary issues.
- Make sure your software is up-to-date: Running the latest app version ensures compatibility and security.
- Uninstall and reinstall: A fresh install can often fix persistent issues.
- Clear your cache: This removes stored data that might be causing problems.
Playback paused on another device:
Online activity will consist of a single stream per user. You will receive the following errors when more than one device is trying to stream at the same time:
- Playback was paused because you are currently on another device
- The song is being played on another device
Please log out of all sessions once you're done, as web player, desktop and mobile clients cannot maintain a stream if not properly closed. Resetting your TIDAL password will also resolve the problem, please find instructions on how to reset your password here.