Common FAQs if your TIDAL subscription is through Apple.
Why does my TIDAL account still show a Free subscription even though I've paid through Apple Wallet?
If you're seeing a Free subscription status or prompts to purchase a subscription after paying through Apple Wallet, you might need TIDAL Support to sync your account. This is a common issue when the subscription is activated directly through an iOS device or iTunes, making your Apple Wallet the default payment source. Please create a ticket with TIDAL Support to request a sync.
How can I check if my TIDAL subscription is active in my Apple account?
To verify your subscription status, check your Apple account. If it doesn't show an Active Subscription for TIDAL, it's possible that your account was registered using a different email address. In such cases, contacting Apple Support is the best course of action since TIDAL does not have access to these details.
Can TIDAL assist with refund requests for subscriptions made through Apple?
Unfortunately, TIDAL cannot assist with refund requests for subscriptions activated through Apple. This is because TIDAL doesn’t have access to your Apple account details. For any refund inquiries, please reach out to Apple Customer Support.
What if I used Apple's Hide My Email feature? How does it affect my TIDAL login?
If you use Apple's Hide My Email feature, a unique email address is created for logging into apps and websites. This means the email associated with your TIDAL account might be a private relay email generated by Apple. To find this email, go to Settings > Apple ID > Password & Security > Apps Using Your Apple ID > TIDAL on your Apple device. The email listed there, often in the format of xxxxx@privaterelay.appleid.com, is what you'll use as your username for TIDAL.
How do I reset my TIDAL password if I used the Hide My Email feature?
If you need to reset your TIDAL password and you used the Hide My Email feature, enter the private relay email as your email address during the reset process. Any password reset information will be routed to an approved email address associated with your Apple ID.
I'm getting a "Service Unavailable" error. How can I fix this?
If you are logging into TIDAL with your Apple ID and receive a "Service Unavailable" error, you can resolve this issue by completing the following steps:
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Go to Manage your Apple ID
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Sign in using your Apple credentials
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Go to ‘Security’ and under “APPS & WEBSITES USING APPLE ID” click on ‘Manage’
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Select “TIDAL app” and a pop-up window will appear
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Click “Stop Using Apple ID” and click “Done”
Once you complete these steps log in to TIDAL using your Apple ID. If an error persists, please reach out for further assistance.