Common Reasons for Suspected Overcharges:
- You have two or more active TIDAL subscriptions
- You have a second account through Apple or Google Play
- Understanding TIDAL's 30-day billing cycle
- Attempts to collect failed payments
You have two or more active TIDAL subscriptions:
A second charge indicates that there may be a second account registered to you under an alternate email address, or your email address but with a typo.
You have a second account through Apple or Google Play:
TIDAL allows subscriptions through partners like Apple or Google Play, each managing its own billing system and login credentials. These subscriptions are distinct and not linked to any other TIDAL accounts you may have, leading to charges from different sources if you have subscriptions with more than one provider.
Understanding TIDAL's 30-day billing cycle:
TIDAL operates on a 30-day billing cycle. Given this framework, it’s possible to incur charges twice in one calendar month, such as on January 1 and again on January 31. This occurrence isn’t a mistake or duplicate charge; it’s a result of the subscription fees being due 30 days apart.
Attempts to collect failed payments:
Occasionally, payment requests might be declined by your bank or credit provider. To ensure uninterrupted service, TIDAL may attempt the payment multiple times until successful. Consequently, the payment might be processed several days after the initial due date, followed by the next scheduled charge. This sequence might seem like a double charge within a short period, but it’s actually the settlement of a past-due amount followed by the charge for the upcoming service month.
Clarifying True Double Charges:
A genuine double charge is characterized by specific criteria:
- Identical fees are charged on the same day.
- The payment method for both charges is the same, for instance, two instances of billing through PayPal.
Identifying Charges from Multiple Accounts:
- Charges are issued on different dates, indicating separate billing cycles.
- Different payment methods are used for the charges, such as one through PayPal and another through your credit card, pointing to the existence of multiple accounts.