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  • Refund Policy
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    Refund Policy Applicable to Regions Outside the United Kingdom, EU, EEA, and Brazil

    If you live in a country that is not part of the United Kingdom, European Union, European Economic Area (“EEA”) or Brazil (The US and otherwise) and have purchased a Subscription, we will not refund any fees paid to us, including any advance charge(s) or payment(s) for any subscription term for the Services. https://tidal.com/terms

     

    Brazil Refund Policy 

    If you live in Brazil and have purchased a Subscription, you have the right to receive a full refund within seven (7) days of purchase if you have not started to stream or downloaded any Service Content. Once you use the service, you lose your right to receive a refund. Please see Terms of Use: https://tidal.com/terms. If you terminate your Subscription or cancel your payment after seven (7) days of purchase of the subscription to the Services we will not issue a refund for any fees paid to us, including any advance charges or payments for any subscription term for the Services. If you are eligible for a refund (where applicable), refunds will be issued to the credit or debit card you provided when you activated the Services, and you should allow between 7 and 10 business days for the credit to appear in your account.

     

    United Kingdom/European Union/EEA Refund Policy

    If you live in a country that is part of the United Kingdom/European Union/EEA and have purchased a Subscription, you have the right to receive a full refund within fourteen (14) days of purchase if you have not started to stream or downloaded any Service Content. Once you use the service, you lose your right to receive a refund. Please see Terms of Use: https://tidal.com/terms

    If you live in a country that is part of the United Kingdom/European Union/EEA and you terminate your Subscription or cancel your payment after fourteen (14) days of purchase of the subscription to the Services we will not issue a refund for any fees paid to us, including any advance charges or payments for any subscription term for the Services. If you are eligible for a refund (where applicable), refunds will be issued to the credit or debit card you provided when you activated the Services, and you should allow between 7 and 10 business days for the credit to appear in your account.

    If you reside in Germany, please see the applicable Terms of Use here, and if you reside in the UK, EU, and EEA (except Germany), please see the applicable Terms of Use here.