Find TIDAL App Logs on Windows

Computers keep system logs, which can help diagnose and troubleshoot problems with the Windows Operating System and installed applications. These logs are stored as plain-text log files on the Windows system drive.

Analyzing TIDAL logs and how it interacts with your OS aides in our troubleshooting process.

To obtain the logs:

1. Launch the TIDAL app.
2. Click on the 3 parallel lines in the top left corner of the app next to the TIDAL icon.
3. Scroll down to "Help."
4. In the extended menu option, scroll down to “Troubleshooting.” 
5. An extended menu option will appear, scroll down and select “Show App Logs.”
6. This will automatically direct you to where the logs are located.
7. Email the logs to support@tidal.com.

How can I find TIDAL App Logs when my TIDAL app crashes and doesn't start?

If your TIDAL app crashes upon launch or you are unable to open or view the app you will need to do the following:

1. Hold the key with the Windows icon + S to search.
2. Type “This PC” and click on it to open.
3. Double click on your Local Disk. ( e.g. Windows C:)
4. In the menu bar, click on “View” to get view options.
5. Under view options, click to check-mark the box next to “ Hidden items.” 
6. Go back to your Local Disk and click on “Users” to select the user. (Your PC login username)
7. Double click on “AppData” -> “Roaming” -> and scroll down to the folder named “TIDAL.”
8. Double click on “TIDAL” then scroll down and double click on “Logs.”
9. In the "Logs" folder, you will see two text documents named “App” and “Player.” 
10. Email the logs to support@tidal.com.