How can I add fan contacts?
You can add fan contacts in two ways:
- Manual Entry: Click Add Contact in the Fan Base tab of your TIDAL Artist Home. Enter each fan’s information, such as name and email, and save the contact.
- .CSV Upload: The file must follow the format of the template example provided by TIDAL, which includes fields such as name, email, location, and social media handles. Although only the email field is required, including more information can help you better manage your contacts. There is a 10k contact limit per .CSV file.
Are my fan contacts only limited to my fans on TIDAL?
No, TIDAL Fan Base allows you to upload your existing fan contacts from any platform to a single database that’s yours to view, edit, and even export.
How do I export fan contacts?
This feature is coming to Fan Base soon! For now, you can export your fan contacts directly from your Square dashboard by following these steps:
- Log into your Square account via squareup.com/login.
- From Home, select Marketing & Loyalty in the side panel, followed by Customer directory.
- Once in the Customer directory, select the Export button, followed by Export customers.
- You can choose to export all customers or specific groups. Once selected, download your .CSV file.
What are Custom Groups?
Custom groups are segments of your fan base that you can create based on specific criteria. These groups allow you to organize and target fans more effectively for personalized communication. For example, you can create groups based on location if you’re touring soon in that area.
How do I manage fan contacts if I have multiple artist profiles on TIDAL Artist Home?
If you manage multiple artist profiles on TIDAL Artist Home, you will need to log in to Fan Base through each individual profile to upload and manage fan contacts for each specific artist. This means you must switch to the relevant artist profile in your TIDAL Artist Home account before accessing the Fan Base tab to ensure that the contacts are correctly associated with the appropriate artist.
However, you only need to create one Square account to manage multiple profiles. Once you've done this, a customer group is automatically created under each artist's name that contains all of their fan contacts.