What is TIDAL Fan Base?
TIDAL Fan Base is a suite of fan engagement tools available on TIDAL Artist Home, created in partnership with Square. These tools help artists manage and activate their fan contacts, featuring a directory for organizing fan information and customizable email marketing campaigns.
What are the eligibility criteria for using TIDAL Fan Base?
Currently, TIDAL Fan Base is in Beta and is available to a limited number of artists. You are eligible to use TIDAL Fan Base if:
- You are based in the United States.
- You are a verified artist on TIDAL Artist Home.
- You are the owner of your artist profile.
How do I get started?
To get started with TIDAL Fan Base, follow these steps:
- Log in to TIDAL Artist Home and click the Fan Base tab.
- Click Create Square account and follow the prompts to create a new Square account.
- Once your Square account is created, you’ll be redirected to Fan Base in TIDAL Artist Home.
- Click Get started under Fan contacts and follow the instructions to begin adding contacts and creating your first campaign.
How much does it cost to send emails to my fans on TIDAL Fan Base?
You can start with a 30-day free trial. After that, the pricing is based on the number of fan contacts:
- 0-5,000 reachable contacts: $9.99 USD/month + applicable sales tax
- 5,001-15,000 reachable contacts: $14.99 USD/month + applicable sales tax
- 15,001+ reachable contacts: $19.99 USD/month + applicable sales tax
Subscriptions are based on the number of subscribed customers (the customers you can reach via email) in your Fan Contacts in TIDAL Artist Home.
Can I cancel my TIDAL Fan Base subscription at any time?
Yes, you can cancel your TIDAL Fan Base subscription at any time. Go to the Subscription option on your Marketing management page. This will take you directly to your Square dashboard where you can cancel your subscription. Please note that canceling your TIDAL Fan Base subscription does not automatically cancel your Square account; these must be managed separately.
What is the Square account used for?
Your Square account unlocks access to TIDAL Fan Base marketing tools, including email marketing and fan contacts.
Can I use my existing Square account to send emails through TIDAL Fan Base?
No, you cannot use an existing Square account for TIDAL Fan Base. You will need to create a new Square account specifically for this service. Your new Square account will not be linked to or associated with any existing Square account(s).
Who should I contact if I have issues with my Square account or email marketing campaign?
For any issues related to your Square account or marketing campaign—such as account management, subscription management, payment issues, email creation, data deletion, or general inquiries—please contact Square Support:
- Phone Number: 1-855-700-6000
- Hours: Monday to Friday, 6 AM to 6 PM PT
Useful Resources:
Who should I contact if I encounter issues with the TIDAL Fan Base?
If you're experiencing issues with TIDAL Fan Base, such as accessing your account, managing fan contacts, or using custom groups and filters, please reach out to TIDAL Artist Support.
To get started sending your first email, check out Managing Fan Contacts and Sending an Email Campaign in TIDAL Fan Base.
What if I need to transfer TIDAL Artist Home ownership?
If you transfer the TIDAL Artist Home Owner role to another user, the ownership of your Square account does not transfer. Before transferring ownership, follow these steps to ensure all fan contacts are preserved and properly transferred:
- Export your fan contacts from your Square dashboard.
- Share the exported fan contact file with the new owner.
- The new owner needs to onboard to Fan Base in TIDAL Artist Home, where they will be prompted to create a Square account. The new owner can then import the pre-existing contacts into their newly created Square account.
This ensures that fan contact information is fully transferred and that the new owner can independently manage their Square account.