What do you need help with?



Do I have to be a TIDAL member to listen to the album?

To stream the album you will need a TIDAL account. Fans who are not currently TIDAL members will need to sign up for a 30 day FREE trial. Existing TIDAL members will have immediate access to the album. Beyoncé's Lemonade is exclusively streaming on TIDAL.

Is the album available in HiFi?

Yes, the album is available to stream in Normal, High and HiFi quality.

I am a current TIDAL member but the album won’t stream.
Please restart your TIDAL-app and it will be ready for streaming!


Can I purchase the album without being a TIDAL member?

The album is available to download globally for both subscribers and non-subscribers who visit www.tidal.com on their Android Phone or PC/Mac.

Can I download the album from my iPhone / iPad / iOS device?

iOS devices do not allow users to download files directly to an iPhone or iPad. However, you can download the files using an Android device, PC, or Mac and then transfer the files to your iOS device. We recommend choosing MP3 format when downloading files intended to be used on an iOS device. There is no native FLAC support in iTunes or on iOS devices.

Refer to iTunes Help under iPod user guide or iPhone user guide for information on how to transfer your files to your Apple device through iTunes


Will the album be available in HiFi and MP3?

Yes, it will be available in MP3, FLAC (HiFi) and MP4 (Video).

 How do I access the FLAC files?

On the download page, simply click on the DOWNLOAD (FLAC) button. You can also download the FLAC files individually by clicking on the FLAC download arrow next to each track.

NOTE: Safari does not support direct download of individual files, please use an alternative browser to download the files.

 I clicked the DOWNLOAD (MP3) button but nothing happens when I click the DOWNLOAD (FLAC) button?

You can download the FLAC/MP3 files as individual files in the track list. Click on the MP3/FLAC download arrow next to each track to download the files.

I did not receive the confirmation email with the download instructions?

Keep in mind it can take up to 60 minutes to process your payment. Once your payment is processed successfully, you will receive the email. If you have made a successful payment and still don’t have the confirmation email, please check your spam folder. Click here to resend the email: https://lemonade.tidal.com/resendemail/

 How do I play the files that I have downloaded?

Unzip the files with the default unzip software on your computer, then double click on the mp3 or video files to play them in your default media player on your PC or Mac.

If you are on a Mac and unable to play FLAC files, we recommend using VOX: http://coppertino.com/vox/mac

If you are having trouble playing the video files, we recommend using VLC: http://www.videolan.org/vlc/index.html

 My download failed, what do I do?

You can download the zip files once. If these fail due to bad connection you can click the tracks on the download page one by one to download them or contact customer support for assistance.

 I can’t find the album in the TIDAL download store (http://tidal.com/store)

We’re happy to hear you’re excited for LEMONADE! To download the album, please visit https://lemonade.tidal.com/

 Can I gift the album to someone else?

No. Unfortunately there is no gift option available.

 Can I purchase individual tracks off the album?

Only the full album is available for download. Enjoy!

 TIDAL isn’t available in my country! How do I get the album?

You can purchase the album at http://lemonade.tidal.com

 Why can’t I sign up for TIDAL service?

TIDAL is currently available in the following countries: US, UK, Canada, Ireland, Luxembourg, Netherlands, Finland, Belgium, Italy, Singapore, South Africa, Denmark, Sweden, Norway, Czech Republic, Slovakia, Spain, Portugal, Estonia, Latvia, Lithuania, France, Austria, Switzerland, Hungary, Turkey, Cyprus, Greece, Malta, Romania, Slovenia, Australia, Germany, Hong Kong and Poland.

We are expanding to new countries all the time. Providing your will allow us to notify you as soon as streaming services are available in your country.

 Can current TIDAL customers get the 30 day free trial?

This offer is only available for new TIDAL-users. If you have taken advantage of a free trial with TIDAL already, the 30 day free trial is not available.

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