What do you need help with?
Follow

Refund Policy

TIDAL Refund Policy 

If you reside in a country that is part of the European Union and have purchased a Subscription, you have the right to receive a full refund within fourteen (14) days of purchase, but only if you have not started to stream or download any Service Content (as defined in Section 8, below) through the Services. You hereby explicitly acknowledge that you lose your right to receive a refund once the streaming or downloading of the Service Content has started.

If you reside in a country that is part of the European Union and you terminate your Subscription or cancel your payment after fourteen (14) days of purchase of the subscription to the Services, we will not issue a refund for any fees paid to us, including any advance charge(s) or payment(s) for any subscription term for the Services. If you are eligible for a refund (where applicable), refunds will be issued to the credit or debit card you provided when you activated the Services, and you should allow between 7 and 10 business days for the credit to appear in your account.

If you reside in a country that is not part of the European Union and have purchased a Subscription, we will not refund any fees paid to us, including any advance charge(s) or payment(s) for any subscription term for the Services.

To read the full Terms and Conditions please click HERE

Was this article helpful?
1 out of 5 found this helpful
Have more questions? Submit a request

Comments