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Voucher Invalid Error

In general, vouchers are for new TIDAL users only, unless specified either by a TIDAL representative or on the voucher directly. 

If your voucher is invalid it could be related to one of the reasons below. 

  1. If you are an existing TIDAL user trying to redeem a voucher, and you receive the error message that the voucher is invalid. This is because you have an existing TIDAL account and vouchers are for new TIDAL users only.
  2. When creating your TIDAL account via the voucher code, your account was not properly activated. Please contact customer support below, for further assistance. 
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