1. TIDAL
  2. Troubleshooting TIDAL
  3. Basic Troubleshooting Help
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  • Report a bug


  • Report a bug to TIDAL developers 
    To report a bug in the TIDAL application, please visit http://tidal.com/lp/bugreport/

     

    Customer Support 
    For customer support related to managing your account, please submit a ticket request here: https://support.tidal.com/hc/en-us/requests/new

    Bug Reports on Android 

    Android will track system errors which can be viewed for analysis. We use it to see if there are any conflicts between TIDAL and your OS, which aids in our troubleshooting process.

    Here's how to obtain a bug report:

    First, enable developer options:

    1. Open the Settings app.
    2. Select System. (Only on Android 8.0 or higher) 
    3. Scroll to the bottom and select About Phone.
    4. Scroll to the bottom and tap Build Number 7 times. (You should see a countdown to the steps to becoming developer, meaning enabling developer mode).
    5. Return to the previous screen (Settings for most devices) to find Developer Options near the bottom.

    Next, you should scroll down a little and enable USB Debugging

    Finally:

    1. In Developer Options, tap Take Bug Report or Submit Bug Report (either of the two phrases can show up).
    2. Select the type of bug report you want and tap Report. After a moment you get a notification that the bug report is ready.
    3. To share the bug report, tap the notification.
    4. You can share the report with us by visiting Support.TIDAL.com

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