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Music not playing? (Firewall Settings)

You may incur the following error messages:

“You must be connected to the internet to use TIDAL. You either have problems with your Internet connection or there is an interlock for TIDAL in your firewall.”

“It appears that your internet connection is unstable, which can cause problems with playback or navigation in TIDAL.”

Solutions

These errors are in most cases caused by a firewall that stops the traffic to TIDAL. Check your firewall settings. You can create an exemption for the TIDAL application.

If you are on a job network, such traffic is often blocked. In these cases, the only solution is to check with your IT administrators if they can open up the necessary traffic. If specific IP/domains are required, TIDAL uses the following:

General:

webservices.aspiro.com

80.91.34.248

static.aspiro.com

80.91.34.248

TIDALws.aspiro.com

152.90.230.169

TIDALws2.aspiro.com

152.90.230.170

TIDALws3.aspiro.com

152.90.230.167

 

Desktop (Windows/Mac):

TIDALstream01.music.aspiro.com

152.90.230.177

stream01.music.aspiro.com

152.90.230.244

stf2.inpoc.com

80.91.34.234

TIDAL.no

80.91.34.248

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