There are many ways we can locate an account if you're unsure of the email address you initially used to sign up for TIDAL. Please see the options below:

Alternate Email Addresses

- Provide us with any alternative email addresses that might have been used

If your credit/debit card was charged:

- First 6 digits of the credit card being charged (never send the entire card number)

- Last 4 digits of the credit card

- The expiration date of the credit card

- First and Last name of the cardholder

- Month and date of the charge

- The exact dollar amount of the transaction

If you were charged through a PayPal account:

- Billing Agreement Number

- Transaction ID Number

If you were charged through iTunes/Apple Wallet:

Please contact Apple Support (https://getsupport.apple.com/) for assistance, as we don't have access to their system to perform a search.

If you were charged through your mobile (cell phone) carrier:

Contact your mobile carrier's support phone number for assistance, as we do not have access to their inner office payment system to search their database.