TIDAL support is available in Sooloos systems running system versions greater than 435. Versions of the Core Control iPad app greater than 2.104 are recommended for use with TIDAL. Sooloos systems that are connected to the internet automatically download the latest available version of the system firmware and will display a message saying that an update is available.

You can check whether you are running a compatible firmware version as follows via Control Fifteen, Control Ten or Control One:

Touch the home icon in the top right-hand corner of the screen. A menu will appear showing the following options: Touch the Information entry in the window obtained in step 1. A new window will appear showing system information: The version number is shown under System Statistics as highlighted in the screenshot above.

Open Control PC or Control Mac and select the Settings tab. Select Information in the Other Settings section of the Settings tab and a pop-up window will appear showing system information.

Using Control Web:

Open a browser using the IP address of the system core. The browser will show the Control Web interface:

Select the Settings tab, then Information in the Other Settings section of the Settings tab. A pop-up will appear showing information about the system.

To set up TIDAL from a Control Fifteen, Control Ten or Control One, check that your Sooloos is running a compatible system version using the steps given in ‘How to obtain support for TIDAL in Sooloos’. Touch the home icon in the top right-hand corner of the screen, select System Settings, click the Accounts tab on the System Settings window opened and select + Add Account.

Choose + Add Account, then TIDAL Account. Enter the Username and Password using the keyboard displayed. Click on the red cross on the keyboard window when done. Click Save on the Account Setup window when both the username and password have been entered.

Touch the checkmark above OK to acknowledge the message and return to the main Sooloos window.

Touch Explore on the main window. The Explore Music window will open showing TIDAL in the left hand Explore column. Touching TIDAL in the Explore column will show a TIDAL column that should contain My Library at the bottom once login has been successful.

To set up TIDAL from Control PC or Control Mac, open Control PC or Control Mac, select the Settings tab, then Accounts in the Other Settings section.

A pop-up will appear showing the list of accounts, select Add TIDAL Account in on the pop-up and enter your TIDAL username and password.

Close the Accounts pop-up and select the Play tab. The Explorer will be shown with an entry for TIDAL in the left hand Explore column. Selecting TIDAL in the Explore column will show a TIDAL column that should contain My Library at the bottom once login has been successful.

To set up TIDAL from WebClient, open a browser using the IP address of the system core and select Accounts in the Other Settings section of the Settings tab. select Add TIDAL Account in on the pop-up and enter your TIDAL username and password.

If you are unable to log in with your TIDAL username and password please check that the system has correctly recorded your username and password in the Accounts windows or that the Sooloos system is connected to a network that has access to the internet for http and https through ports 80 and 443.